Utilize cutting-edge AI technology to examine customer dialogues and discover concealed insights. Identify areas of strength and uncover unexplored possibilities
Exploring New Ideas
Hopkee AI leverages advanced AI to analyze customer-employee conversations, providing actionable insights for businesses. We offer in-depth analytics, targeted employee development, compliance, quality assurance, and market insights. Our aim is to enhance customer service, improve employee performance, and enable data-driven decision-making, catering to organizations with over 500 employees.
RESEARCH AND DEVELOPMENT
At Hopkee AI, we constantly strive to improve our AI capabilities. Our multidisciplinary team has been at the forefront of innovation and research since 2000. Keep reading to find out what we are currently investigating.
Conversational Intellgence
2024 (Ongoing)
Through analysis of guest-employee conversations at a leading Canadian casual dining restaurant chain, we identified both strengths and weaknesses in customer service interactions. These insights revealed specific training opportunities to address knowledge gaps, communication styles, and process-related issues, ultimately enhancing the guest experience.
Predicting Employee Retention
2023
In partnership with the AI Lab at Durham College, a dataset exceeding 50,000 records was analyzed to investigate the relationship between work performance and employee retention. Employee happiness and other personal statistics were also incorporated into the analysis. The results were used to develop a predictive model to forecast future employee turnover.
Holistic Performance Score
2022
A holistic employee performance score is created by integrating individual performance data, store-level data, and macro-organization data. This approach provides a comprehensive view of employee contributions, accounting for individual effort, work environment, and broader economic factors. It allows for fairer comparisons across roles and industries, and reveals patterns that target interventions to improve performance.